Level 28, The Gardens South Tower, Mid Valley City
Kuala Lumpur, Malaysia. Tel: +603 2298 7322


Dealing with Difficult People

It is estimated that management spends 20% of their day in conflict resolution – from customers to subordinates. Conflicts arise due to a number of causes in any organization. Understanding their nature and how to most appropriately deal with them is a learned skill.  


Fortner Consulting will help your staff understand the sources of conflict in your organization and provide structural approaches to dealing with those conflicts through a two day program that will teach you practical techniques on how to cope with conflict and handle difficult work relationships. 


Course Objectives

  • Understand the various personality types and how to deal with them

  • Motivate and influencing your staff to achieve results

  • Use tools and techniques to communicate more effectively with your team

  • Manage your team objectively with clear goals and responsibilities

  • Diagnose and resolving conflict

  • Understand when to use rewards and punishments for your employees

  • Establish a self-improvement plan for managerial improvement


Who Should Attend

  • Managers and Supervisors

  • Department Heads

  • HR Professionals