Level 28, The Gardens South Tower, Mid Valley City
Kuala Lumpur, Malaysia. Tel: +603 2298 7322
Conflict Resolution
LEARNING PROGRAMMES
Balanced Scorecard
Behavioural Interviewing
Business Partnering Skills for HR
Change Management
Coaching and Counselling
Conflict Resolution
HR for Non-HR Managers
Leadership Development
Mentoring
Multicultural Leadership
Performance Management
Problem Solving & Decision Making
Succession Planning
Talent Management
Train the Trainer
Managers face many challenges that can potentially lead to conflicts: handling escalations of irate customers, managing employees who are unaccustomed to rapid changes and managing the demands of corporate head office to deliver profits and a consistent level of high quality services. One of the key skills needed for any manager is to learn how to manage and resolve conflicts.
This two day course provides practical knowledge on understanding the sources of conflicts, the principles in resolving conflicts and the skills needed to be a good negotiator in resolving conflict.
Course Objectives
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Understanding the nature of Conflicts
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Identify the positive aspects of conflicts and consequences of unresolved conflicts
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Define the root cause to conflicts
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Deploy negotiation skill techniques to defuse conflict
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Handle the various kinds of difficult people/customers
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Conduct an effective Conflict Resolution process
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Understand and avoid Conflict Pitfalls
Who Should Attend
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Senior Management
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Department Heads
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Managers
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Project Managers
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Team Leaders
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HR Professionals