LEARNING PROGRAMMES

 

Balanced Scorecard

 

Behavioural Interviewing

 

Business Partnering Skills for HR

 

Change Management

 

Coaching and Counselling

 

Conflict Resolution

 

HR for Non-HR Managers

 

Leadership Development

 

Mentoring

 

Multicultural Leadership

 

Performance Management

 

Problem Solving & Decision Making

 

Succession Planning

 

Talent Management

 

Train the Trainer

Managers face many challenges that can potentially lead to conflicts:  handling escalations of irate customers, managing employees who are unaccustomed to rapid changes and managing the demands of corporate head office to deliver profits and a consistent level of high quality services. One of the key skills needed for any manager is to learn how to manage and resolve conflicts.

 

This two day course provides practical knowledge on understanding the sources of conflicts, the principles in resolving conflicts and the skills needed to be a good negotiator in resolving conflict.

 

Course Objectives

• Understanding the nature of Conflicts

• Identify the positive aspects of conflicts and consequences of unresolved conflicts

• Define the root cause to conflicts

• Deploy negotiation skill techniques to defuse conflict

• Handle the various kinds of difficult people/customers

• Conduct an effective Conflict Resolution process

• Understand and avoid Conflict Pitfalls

   

Who Should Attend

• Senior Management

• Department Heads

• Managers

• Project Managers

• Team Leaders

• HR Professionals